Technical Issue preformance problems

[redwoodtree12]

I receantly downloaded DeltaCad 8 and when drawing splines it takes a long time to render them. It's so slow they are almost useless. I had the same problem on version 7 which I thought upgrading would help, but it did not. If I remember correctly version 6 had no problems in this area, Is there a setting in the program that can be changed to improve this problem or could it be my computer. Please advise

[AlwMVMO]

You will need to contact Midnight Software at <DeltaCad at Midnight Software>
as DeltaCad User's Group is an independent group not associated with the developer of DeltaCad. 

You will probably need to give them your computer specs (Processor, speed, memory, video, ect.), a copy of the CAD file with the spline.

[redwoodtree12]

(12-07-2018, 01:20 PM)AlwMVMO Wrote: You will need to contact Midnight Software at <DeltaCad at Midnight Software>
as DeltaCad User's Group is an independent group not associated with the developer of DeltaCad. 

You will probably need to give them your computer specs (Processor, speed, memory, video, ect.), a copy of the CAD file with the spline.

Does anyone know how to get ahold of the people at Midnight Software? I've tried the contact e-mail on the DeltaCad web site multiple times. The troubleshooting e-mail in the PDF manual does not work . Has anyone actually got a response from them that doesn't involve taking your money. After using this software for over 10 years the one time I could use customer support they have vanished. If anyone has gotten any kind of technical response from them please say so I know there is more there than just a machine.

[jw48]

That's disappointing. On the few occasions I've needed to contact them in the past I've always had a quick response.  I don't think it's a very big company - perhaps they're just on vacation.  No other suggestions, I'm afraid.

John

[redwoodtree12]

I finally stumbled onto an answer for my problem. I am visually impaired so I use Windows Magnifier and found when it was turned off the splines rendered great, almost instantaneously. I got to looking in the magnifier's settings and there was a setting for smoothing edges. When I turned this off the problem went away. I just discovered this a few minutes ago so I hope it continues to work. I hope if anyone else comes upon this problem this will help them.

[jw48]

Thank you for reporting this, redwoodtree12

I've put your query and solution in the Hints and Tips section (with due ackowledgment, of course!) as it's something that as far as I know has not been reported before.

John